Shipping policy

Shipping Policy

At EcoBike Australia, every order ships free to every address in Australia — no minimum spend, no hidden fees, no exceptions. Here is everything you need to know about how we ship.

Free Shipping on Every Order

EcoBike offers 100% free shipping on all products including electric bikes, electric scooters, BMX bikes, kids scooters, bike locks and accessories. Free shipping is automatically applied at checkout — you will never pay a delivery fee on any EcoBike order, regardless of order size or location in Australia.

Order Processing Time

All orders are processed and dispatched from our Dandenong North, Victoria warehouse within 1 to 2 business days of payment confirmation. Orders placed before 12pm AEST Monday to Friday are typically dispatched the same business day. Orders placed after 12pm or on weekends dispatch the next business day. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Delivery Timeframes

Estimated delivery times after dispatch:

  • Melbourne Metro, VIC — 1 to 3 business days
  • Sydney Metro, NSW — 2 to 4 business days
  • Brisbane Metro, QLD — 2 to 4 business days
  • Adelaide Metro, SA — 2 to 4 business days
  • Perth Metro, WA — 4 to 6 business days
  • Canberra, ACT — 2 to 4 business days
  • Hobart, TAS — 4 to 6 business days
  • Darwin, NT — 5 to 7 business days
  • Regional areas — 3 to 7 business days
  • Remote and rural areas — 5 to 10 business days

These timeframes are estimates only and may vary during peak periods such as Christmas and Easter, or due to carrier delays beyond our control.

Order Tracking

Every EcoBike order is fully tracked and insured from our warehouse to your door. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel in real time. If you have not received a tracking email within 3 business days of ordering, please check your spam folder first and then contact our support team.

Large Item Delivery — Electric Bikes and Scooters

Electric bikes and electric scooters are delivered via specialist freight carriers. Please note the following for large item deliveries:

  • Delivery is to the kerb or ground floor of your address. Carriers are not required to carry items upstairs or inside your home.
  • A signature may be required on delivery. If no one is home, the carrier will leave a redelivery card.
  • Electric bikes arrive approximately 80 to 90 percent assembled. Minor assembly such as handlebar attachment is required — full instructions are included in the box.
  • Please inspect your order for any visible damage before signing for delivery.

Incorrect Delivery Address

Please ensure your delivery address is complete and correct at checkout. If you need to update your delivery address after placing an order, please contact us immediately at Ecobike.au@gmail.com or call +61 438 571 264. Address changes may not be possible once an order has been dispatched. EcoBike is not responsible for orders delivered to an incorrect address provided by the customer.

Damaged or Lost Orders

If your order arrives damaged, please photograph the damaged packaging and product before unpacking and email the photos along with your order number to Ecobike.au@gmail.com within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.

If your order has not arrived within the estimated timeframe and tracking shows no movement for more than 5 business days, please contact us and we will investigate with the carrier. All EcoBike orders are fully insured — if your order is lost in transit, we will send a replacement or issue a full refund.

International Shipping

EcoBike currently ships within Australia only. We do not offer international shipping at this time. All orders must have an Australian delivery address.

Contact Us

If you have any questions about your order or delivery, our Australian support team is here to help 7 days a week.

  • Phone: +61 438 571 264
  • Email: Ecobike.au@gmail.com
  • Hours: Monday to Friday 9am to 5pm AEST, Saturday 10am to 3pm AEST
  • Address: 4 Snowy Street, Dandenong North VIC 3175, Australia